Technical Support Assistance
Level 1 Support
Level 1 support will be provided by the local technicians at the site provided by Customer. Level 1 maintenance is defined as routine scheduled maintenance, troubleshooting and clearing errors identified by the system and ground support for periodic flight checks. Should the technicians be unable to troubleshoot and fix the problem they would escalate to Level 2 support as described below.
Level 2: Remote Support
Leonardo's Selex ES Inc. can provide remote technical support assistance via phone, email and through NavBOSS, our new remote monitoring and control solution. All support is coordinated through Selex ES Inc.'s Customer Service Department:
Leonardo Selex ES Inc.
Customer Service Manager
11300 W. 89th Street Overland Park, Kansas 66214, USA Telephone: 1-800-331-2744 Mobile: 1-913-495-2625
Email: Support@Leonardocompany-us.com
Fax: +1-913-492-0860
Should remote support procedures not resolve the problem than an on-site support visit can be requested, and a quote provided.
Level 2: On-Site Support
On-site technical support will be coordinated through the Customer Service Manager at Selex ES Inc. facilities where the team will mobilize a technician for on-site support upon the request of the CUSTOMER within a time frame that is agreed upon at the time of the request. On-site technical support typically consists of:
- Emergency technical support
- Technical assistance troubleshooting the system
- Technical assistance during Flight Check Operations *
- Technical support due to site changes that cause equipment not to perform within specifications. This might result in performing a site survey and modeling the changes
- Training as needed
- Equipment upgrade