Service and Support
Worldwide Customer Support 24/7
It is our policy to provide our Air Traffic Management customers worldwide, our parent company, and our partners with the highest quality products that meet or exceed their requirements.
Through our ISO 9001 Quality System, we will utilize our employee and customer inputs to continually improve our products and services as we strive to maintain TOTAL CUSTOMER SATISFACTION.
Our Customer Service has an outstanding reputation worldwide for prompt support. Whether it is by phone, email, repairs or on-site assistance, Selex ES can be counted on to keep your Navaids operating within specifications.
We offer a variety of on-site field services from installation of equipment to post-warranty support. In August 2016, the Leonardo Selex ES Training Center was opened in Overland Park, Kansas. Computer-based training is also an option.
Service You Can Count On
Typically, organizations will implement three levels of maintenance support for the Navaid systems: the first is the organizational/field support provided by the trained end-user and the second and third levels of support would be provided by Leonardo’s subsidiary, Selex ES Inc. Our Customer Service has an outstanding reputation worldwide for prompt support whether it is by phone, email, repairs or on-site assistance, and can be counted on to keep your Navaids operating within specifications.
What to do if a product needs repair
If you believe a product is defective, contact our Customer Service Department by filling out this problem report form. If it is determined that the conditions for warranty coverage have been satisfied, we will repair or replace the defective products or parts in accordance with the following procedures:
- Once completed, the Problem Report Form is submitted to Customer Service and a Return Authorization (RA) number will be issued.
- The component, defective part, or product, as appropriate, is returned to the Contractor for inspection, freight prepaid by the purchaser. The RA number must be clearly displayed on the exterior of the shipping container. No shipment will be accepted without an RA number.
- Seller can repair most items within 30 days of receiving the component. Once the component is repaired it will be returned to the customer. The 30 days of repair time only includes the time Seller receives the part at their dock and when it is ready for shipment from the Seller dock.
The Customer Service Department can be reached by phone at 1-800-331-2744 or via email at firstname.lastname@example.org
If you need to return equipment, please submit this form first: